Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
How can I track my Escentual order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking link to monitor your delivery's progress.
What is your return policy for beauty products?
We offer a 30-day return policy. Products must be unopened, unused, and in their original packaging due to hygiene and safety regulations.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at the checkout stage.
Are all products sold on Escentual authentic?
Absolutely. We are authorized stockists for every brand we carry, ensuring that all skincare, fragrance, and makeup products are 100% genuine.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.
How do I know if a product is suitable for my skin type?
Each product page features a detailed description and ingredient list. You can also contact our beauty experts for personalized recommendations.